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WHY ASCEND?

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OUR CREDO

Ascend is a results-oriented company whose sincere concerns center around the continued success and growth of our Clients.

We feel it is a tremendous privilege to earn the trust of businesses seeking to succeed in a web-based world. We strive each day to exceed expectations and achieve results by listening to and anticipating the needs of our Clients, and developing strategic solutions to unique problems.

Ultimately, not only do we relentlessly pursue positive results, but we seek to do so in a manner that provides superb service and genuine care to our Clients.

EXCEPTIONAL SERVICE

Every company says they focus on customer service. At Ascend, we mean it—and reviews from Clients prove it.

At one time, our internal goal was to “be the Ritz-Carlton of web marketing providers,” to be known for taking excellent care of our Clients. That sounded great, but it wasn’t good enough. We want to offer better service and care to our Clients than they receive from any company in any industry.

We don’t have “customer service reps;” you’ll have a dedicated Client Concierge who is your single point of contact for anything you need. We don’t force you to use a confusing, tedious support ticket system like other providers. When you need assistance, you get to speak with an actual human being by phone or email, whichever you prefer.

We could go on, but we urge you to not just take our word for it. Read some of our testimonials across this site and speak to our Clients for yourself. We wouldn’t be celebrating being in business for 14 years if our commitment to service wasn’t rock-solid.

WE KNOW BUSINESS

Specifically, we know service-based businesses.

Do you want someone who can throw together a website for you, or a partner who spends hours learning about you, studying your industry, and analyzing your market?

Before we write a single line of code or design a single pixel, we invest quality time learning about everything related to your business. This knowledge combined with our proven business acumen and experience is a winning combination. We can assist with pricing strategies, business planning, and much more.

WE GET RESULTS

At Ascend, we know that websites and web marketing ultimately are nothing if not part of a cohesive strategy. Nothing worth having is easily achieved. We work to understand your goals, and devise short and long-term strategies that will make these goals a reality.

All of this means that our Clients get results. We have many Clients that have chosen us as their partner for over ten years. The vast majority of our Clients are still Clients three years after hiring us. In our industry, that is unheard of.

“Ascend’s attention to detail, professionalism, and support made this entire process easy and the trust the staff exuded left me feeling comfortable throughout. I look forward to working with Ascend in the future.”

Dr. Kimberley Ackerson, Ackerson & Associates, Birmingham, AL

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