EXCEPTIONAL SERVICE
Every company says they focus on customer service. At Ascend, it is our primary focus.
At one time, our internal goal was to “be the Ritz-Carlton of web marketing providers,” to be known for taking excellent care of our Clients. That sounded great, but it wasn’t good enough. We want to offer better service and care to our Clients than they receive from any company in any industry.
We don’t have “customer service reps;” you’ll have a dedicated Client Concierge who is your single point of contact for anything you need. We don’t force you to use a confusing, tedious support ticket system like other providers. When you need assistance, you get to speak with an actual human being by phone or email, whichever you prefer.
We could go on, but we urge you to not just take our word for it. Read some of our testimonials across this site and speak to our Clients for yourself. We wouldn’t be celebrating being in business for 14 years if our commitment to service wasn’t rock-solid.
WE KNOW BUSINESS
Do you want a partner who can throw together a website for you, or a partner who spends hours learning about you, studying your industry, and analyzing your market?
Before we write a single line of code or design a single pixel, we invest quality time learning about everything related to your business. This knowledge combined with our proven business acumen and experience is a winning combination. We can assist with pricing strategies, business planning, and much more.
WE GET RESULTS
At Ascend, we know that websites and web marketing ultimately are nothing if not part of a cohesive strategy. Nothing worth having is easily achieved. We work to understand your goals, and devise short and long-term strategies that will make these goals a reality.
All of this means that our Clients get results. We have many Clients that have chosen us as their partner for over ten years. The vast majority of our Clients are still Clients three years after hiring us. In our industry, that is unheard of.
RESERVE YOUR FREE CONSULTATION NOW
Our consultations aren’t sales pitches. We actually listen to you, learning about your business, your needs, and your goals.